Xsolla

FAQ

Dive into our most frequently asked questions and find the answers you need. Use search to find a specific topic, or click the category below to see all related questions.
Mobile Game
Game revenue
Game growth
Gamers
Game fraud

Subscriptions

Does sandbox mode support subscriptions and recurring charges?


When you cancel a payment, does it also cancel the subscription?


How do you cancel a subscription?


Where’s the method for setting purchase.description.value up with your PHP SDK?


What do the various Subscription statuses mean? (active, non-renewing, canceled, frozen)?


What is the product_id in Subscriptions?


Can a canceled subscription be re-enabled?


Contact us

Talk to an expert

Ready to take the next step for your business? Reach out to our experts and learn how to start earning more and spending less.

Are you a gamer? To quickly get the help you need on in-game purchases or other game-related transactions, start here.

By submitting this form, you consent to receive the digital guide.

You can unsubscribe at any time. For more information, please read our Privacy Policy.